We’re very sorry. A mistake on our side meant that, in some cases, text messages could be matched to the wrong phone line behind the scenes. That could show up as a message not arriving, a verification code failing, or something looking “off” in diagnostics, even when your own connection was fine.
Who was affected
This applied only to short-term phone numbers & SMS verifications (the shared-device / monthly style rentals). Customers with long-term numbers or other products were not affected.
Within that group, only a small share, mostly people who had signed up recently. Most users overall were not impacted.
Is it fully fixed?
We’ve shipped fixes and cleaned up what we could find. Rare glitches might still appear while we finish tightening things. If you notice anything strange with your number, SMS, or verification, please contact support, reports help us catch anything left over.
Why it happened
Our internal tools didn’t always enforce a simple rule: one active line per device. Some account flows (for example around refunds or repairs) could leave an old line still “attached” while a new one was added. On top of that, we moved too fast using AI-assisted development without enough manual checks before changes went live. That’s on us, not on you.
What we improved
- Incoming texts now follow a clear, consistent rule for which line they use when there was ambiguity.
- Assigning a line to a device no longer stacks conflicting assignments; older cases are handled in a controlled way.
- We’re watching for repeat issues and will keep hardening the system.
Thank you for your patience, and for speaking up if something still doesn’t look right.
