Important information for law enforcement agencies regarding legal procedures, data requests, and proper channels for cooperation with Crypton services including phone numbers, Crypton Travel eSIM, virtual numbers, and SMS verification.
For all legal requests, warrants, and law enforcement inquiries, please contact us immediately through the following channel:
Within 2 hours for urgent matters
24/7 for law enforcement requests
Phone number ownership and registration data retained while numbers are active. We do not access or monitor message contents.
Metadata (sender/recipient, timestamps) retained for 30 days. Message contents are end-to-end encrypted and not accessible.
Customer billing and account information retained for 7 years per UK law.
eSIM order information including purchase details, ICCID numbers, activation codes, usage statistics, validity periods, and country/region data. This data is retained for the duration of the eSIM validity period plus 7 years for billing compliance. We do not have access to actual data usage content or network traffic.
Virtual number ownership and registration data retained while numbers are active. This includes phone number, country, external provider ID, subscription status, and billing information. Ownership data is retained while numbers are active, and billing records are retained for 7 years per UK law. We do not access or monitor message contents.
SMS verification sessions retain only anonymised metadata (service name, country, timestamps). Message content received during a session is stored temporarily and permanently deleted upon session completion. No verification message content is retained or accessible after the session ends.
Recycled numbers are previously used verification numbers offered at a discounted monthly rental. Ownership and registration data is retained while the number is actively rented. Service blacklist records (which services a number has been reported as non-working for) are retained indefinitely for service quality purposes.
Guest purchases (eSIM or SMS verification) are tracked via a secure session UUID. If an email address is voluntarily provided, it is retained for invoicing and support purposes. Guest sessions are not linked to any user identity. Billing records are retained for 7 years per UK law.
Approved partners enrol Android devices via the Crypton Companion App. We retain device model, Android version, SIM card metadata (carrier, network type, slot index), battery and signal telemetry, IP address, and heartbeat timestamps. This data is retained while the device is enrolled and for 7 years after removal for billing compliance. We do not access the partner's personal files, contacts, or browsing history on the device.
Phone numbers registered by partners are stored with their associated device, SIM slot, country, pricing, and status (available, rented, expired, etc.). For rental numbers, the customer assignment and rental period are recorded. For verification numbers, session associations and cooldown records are retained. Number data is retained while the number is active and for 7 years after expiry.
Partner earnings (revenue share from rentals and verifications), payout requests, wallet addresses, and transaction hashes are retained indefinitely for financial compliance. Wallet addresses are stored encrypted at rest.
We are committed to cooperating with legitimate law enforcement requests while protecting our customers' rights under UK law. Our goal is to provide necessary information efficiently while minimizing disruption to legitimate users.
Please contact us before taking enforcement action. This helps ensure a smooth process, faster response times, and prevents unnecessary disruption to services for other customers.
